Refund policy

At MINIFIG DOCK, we want you to be completely satisfied with your purchase. To ensure a transparent and secure shopping experience, we offer a straightforward return, exchange, and refund process. We accept returns and exchanges for both defective and non-defective products.

Return Window

You have 30 calendar days from the date your order is delivered by the carrier to request a return or an exchange.

Return Conditions

To qualify for a successful return or exchange, items must fulfill our standard quality criteria:

  • Product Condition: Items must be in new and unused condition, with all original tags attached, and contained within their original packaging.

  • Proof of Purchase: A valid order number or confirmation email is required to process your request.

  • Exchanges: We gladly accept exchanges for items of identical value if the original item meets our standard "new and unused" criteria.

Step-by-Step Mail Return Process

All returns are handled safely via mail to ensure proper tracking and delivery.

  • Step 1 — Request Return: Contact our customer care team via email at cs@minifigdock.com or call us at +1 (840) 230-1088 to initiate your request.

  • Step 2 — Receive Your Label: Once your return is accepted, we will email you a prepaid, printable return shipping label.

  • Step 3 — Package & Ship: Securely pack your unused items in their original packaging, attach the printed return label to the outside of the package, and drop it off at the designated carrier location.

All authorized returns must be sent to our official physical facility:

MINIFIG DOCK Returns

136 N Grand Ave#118 West Covina CA91791, United States

Return Fees & Transaction Costs

We believe in straightforward, honest service with absolutely no hidden penalties:

  • Return Shipping Fees: We provide your return shipping label at no cost to you. Return shipping is 100% free ($0.00) for both customer remorse and defective items.

  • Restocking Fees: We do not charge any restocking fees ($0.00) on any products.

Refunds & Processing Speed

  • Inspection & Approval: Once your returned package arrives at our facility, our team will inspect the item to verify its condition.

  • Refund Timeline: Upon approval, we will automatically issue your refund back to your original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund credit to your account.

  • Damaged or Defective Deliveries: If an item arrives damaged or broken, please notify us immediately. We will prioritize sending you a brand-new replacement or issue an immediate refund at no additional cost to you.

Business Information

If you have any questions regarding an ongoing return, label generation, or policy clarifications, please reach out to us:

  • Store Name: MINIFIG DOCK

  •  Email: cs@minifigdock.com

  •  Phone: +1 (840) 230-1088

  •  Address: 136 N Grand Ave#118 West Covina CA 91791, United States

  • Operational Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT). (Our channels are closed on Saturdays and Sundays).