Refund policy

At MINIFIG DOCK, we want you to be completely satisfied with your purchase. You have 30 days from the date your order is delivered to request a return or an exchange. We accept returns for both defective and non-defective products.

Return Conditions To qualify for a return or exchange, items must meet the following criteria: Condition: Only new, unopened products in their original packaging will be accepted. Exchanges: We accept exchanges for items of the same value if they meet the "new" condition requirements.

How to Start a Return All returns are handled via mail for your convenience. Step 1: Contact us via email at cs@minifigdock.com or call us at +1 (840) 230-1088 to initiate the process. Step 2: Once approved, we will provide you with a downloadable and printable shipping label via email. Step 3: Pack your items securely and mail them to our physical address: MINIFIG DOCK Returns, 3670 West Temple Avenue, Pomona, California 91768, United States.

Return Fees & Costs We believe in transparent pricing with no hidden costs: Return Shipping: We provide the return label at no cost to you (Free Returns). Restocking Fee: We do not charge any restocking fees.

Refunds Once we receive and inspect your return, we will process your refund. Refund Timeline: We will issue your refund to your original payment method within 10 business days. Damaged Items: If your order arrives damaged or defective, please contact us immediately so we can prioritize your replacement or refund at no additional cost.

Contact Information
If you have any questions about your return, you can reach us during our standard business hours.
Store Name: MINIFIG DOCK
Phone: +1 (840) 230-1088
Email: cs@minifigdock.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)